10 Tips For Using Twitter to Manage Employees

Twitter is a free social networking service that allows people to stay connected by sending and receiving updates. Twitters can be sent to a computer, cell phone, PDA, or other electronic device, and it can be a valuable management tool. Here are 10 tips for using twitter on the job. It's a little like instant messaging. People subscribe to receive twitter feeds, you can specify who receives them, and you can receive twitters from others .

You can use twitter on the job to:

1. Update employees about breaking news about the company. The L.A. Fire Department uses it to provide updates on fires; NASA used it to announce the discovery of ice on Mars.
2. Remind employees about meetings and company events.
3. Announce new products and services and their release dates. Jet Blue and Whole Foods Markets use twitter to share this type of information.
4. Let employees know when you will be in and out of the office.
5. Have employees keep you updated about their activities when they are making business calls or working from home.
6. Manage projects more efficiently. You and your employees can twitter project updates, announce successful milestones, and remind people of upcoming, critical deadlines.
7. Provide information about product or service outages.
8. Respond quickly to rumors and gossip and provide customer service employees information they need to answer customer inquiries and complaints.
9. Share praise for jobs well done and announce promotions and staff changes.
10. Deliver encouraging messages to employees in troubled times.

Twitter is more than just a social networking tool; it can be a valuable tool for managing employees and communicating information quickly and succinctly across the organization.

Patricia Haddock is a communications consultant and trainer with more than 20 years of business writing experience. She teaches business writing and professional development workshops.

Patricia has authored more than 600 magazine articles and 11 books, including The Time Management Workshop - AMACOM, Leadership Skills for Women -- Crisp Learning, Developing as a Professional - Crisp Learning, Office Management: A Productivity and Effectiveness Guide -- Crisp Learning.

For tips to develop as a professional at work, visit Patricia's blog at http://developingasaprofessional.blogspot.com

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